Housemark partners with CGA Experience for new Hub venture.

Data specialist Housemark has proudly announced the addition of customer experience consultancy CGA Experience to its newly launched Housemark Hub. This exciting news follows the recent inclusion of housing IT & Data consultancy, 3C Consultants, in the Hub. The collaboration aims to support landlords in elevating their data use across various critical areas such as asset management and customer services.

With over two decades of experience in customer experience consulting, CGA Experience will work hand in hand with Housemark to assist landlords in enhancing their customer experience strategies. The ultimate goal is to improve tenant satisfaction measures, streamline complaints processes, and ensure compliance with new regulatory standards.

At a time when customer expectations are on the rise and tenant satisfaction is declining, this partnership offers crucial and timely support for landlords. The collaboration is especially significant in light of Housemark’s monthly Pulse Surveys, which have highlighted challenges in housing contact centres and the urgent need for improved customer engagement.

CEO of Housemark, Rob Griffiths, emphasized the importance of going beyond superficial metrics to truly improve customer satisfaction. He highlighted the need for in-depth analysis of the customer journey, identification of pain points, and bridging the gap between expectations and reality. Griffiths expressed confidence that the partnership with CGA Experience will bring unparalleled customer experience expertise to the table, leading to meaningful and lasting improvements for housing providers.

Chris Garthwaite, founder and CEO of CGA Experience, echoed Griffiths’ sentiments, stating their commitment to placing the customer at the core of decision-making. The partnership with Housemark, known for its data-driven insights, will enable them to collaborate effectively in bringing about real transformation in the sector. Garthwaite stressed their mission to help housing providers not only understand but also act on the needs and expectations of their tenants, driving long-term change that enhances lives.

This collaboration marks a significant advancement for Housemark as it continues to expand its Hub. More partners are expected to join soon, all sharing a common goal of assisting landlords in making informed, proactive decisions that improve tenant satisfaction and operational efficiency.