Got net-zero news, project updates, or product launches to share? Beware: Scams in Spray Foam Removal!
Attention all Scots in the Net Zero Club News Network! Beware of unscrupulous firms attempting to deceive you with home insulation scams related to spray foam removal. These cowboy companies are falsely claiming to have affiliations with consumer watchdogs, preying on unsuspecting homeowners.
Advice Direct Scotland, the organisation behind the free consumeradvice.scot service, has witnessed a surge in complaints from individuals across the country regarding offers to rectify botched and mis-sold spray foam insulation. These companies are misleading consumers by suggesting collaboration with Trading Standards to appear legitimate.
There is a growing concern that rogue traders who initially sold improper spray foam insulation may now be sharing customers’ personal information or rebranding themselves to target the same victims once more.
Elderly residents from Glasgow, Dundee, and Stenhousemuir were shocked to receive seemingly identical letters and phone calls after already paying substantial amounts for work. Trading Standards Scotland has clarified that they are not in partnership with any spray foam removal companies.
Advice Direct Scotland emphasises the importance of thoroughly researching companies before agreeing to any work and encourages homeowners to engage with vetted traders to safeguard their interests.
Earlier this year, Trading Standards Scotland warned about spray foam scams following a 42% increase in incidents in 2023, resulting in a total cost of £500,000 for Scottish homeowners.
The modus operandi of these cold callers involves offering a free loft survey, identifying supposed damp or mould issues, and recommending spray foam installation as a solution. However, the improper installation of this product can lead to problems in timber-framed roofs by restricting air circulation, causing dampness and rot.
Moreover, the removal of faulty spray foam is a challenging and costly process, averaging around £3,200 for a three-bedroom detached house. Some mortgage lenders may even withhold loans or equity release until the insulation is safely removed due to potential property damage.
A letter sent to homeowners references Trading Standards and recent media reports about spray foam mis-selling, insinuating collaboration with “regulatory authorities.”
Advice Direct Scotland offers essential guidance for homeowners to protect themselves, including:
- Verify the company’s trading address, landline phone number, and presence on the National Insulation Association website
- Obtain quotes and prices before agreeing to any work
- Avoid making upfront payments under any circumstances
- Avoid cash payments if possible
- Always request a receipt
- Withhold payment if the work is substandard until all issues are rectified
- Ensure any guarantees come with insurance coverage
Scots are urged to engage with reputable traders, with vetted options available at www.approvedtrader.scot.
Hazel Knowles, senior project lead for Advice Direct Scotland, reiterated the numerous complaints received from individuals contacted by traders regarding spray foam loft insulations, falsely representing Trading Standards and offering removal services.
Fiona Richardson, chief officer of Trading Standards Scotland, affirmed that they are not collaborating with any spray foam removal companies in Scotland and advised consumers to report any unsolicited letters mentioning such partnerships to Advice Direct Scotland.
As you navigate the complexities of home insulation, stay vigilant, conduct thorough research, and engage with trusted experts to safeguard your property and finances from potential scams in the market.
