North Lanarkshire Council’s tenant service achieves gold rating.

The North Lanarkshire Council’s tenant participation service has achieved a prestigious ‘Gold’ rating in the Tenant Participation Advisory Service Scotland (TPAS) National Good Practice Awards. This recognition highlights the council’s dedication to involving and supporting local tenants and residents in various initiatives.

For the Tenant Participation Team, this Gold rating marks a significant milestone following an independent evaluation of their service and community engagement efforts. The Gold TPAS accreditation is the highest mark granted, representing a credible and impartial assessment of tenant participation services at a national level.

Tracy Lennon, the tenant participation manager, expressed, “This accreditation is a collective achievement. It acknowledges the positive impact of North Lanarkshire Council, our tenant participation team, North Lanarkshire Federation, and Tenants and Residents Associations in collaborating with local communities.

She further added, “The award serves as a benchmark for the council’s commitment to empowering tenants and residents in North Lanarkshire to engage in various participation activities and opportunities. Being the largest local authority landlord in Scotland, it is crucial for residents to contribute to shaping the housing services we provide. Through collaboration with other council services, we are enhancing our communities and enhancing the quality of life for our residents.”

The TPAS accreditation covers a wide range of tenant participation activities, including formal and informal strategies, effective communication, performance evaluation for optimal service delivery, and value for money. Various methods, such as focus groups involving tenants and stakeholders, and an independent panel of assessors reviewing self-assessments and competencies in resident involvement were utilised for gathering information.

Councillor Michael McPake, the housing convener, remarked, “This national recognition is valid for three years, signifying our dedication to prioritising the needs and voices of tenants and residents in our housing service. We are committed to providing diverse opportunities that encourage tenants to actively participate.”

He continued, “Through collaboration with registered social landlords, partners, and local communities, we are ensuring a unified and empowered representation of tenants and residents across North Lanarkshire. Their inputs and initiatives are integral to our decision-making processes.”

The award was formally presented during the TPAS conference, celebrating the outstanding efforts and achievements of the North Lanarkshire Council’s tenant participation service.