Public sector digital makeover online 2024
The world is evolving at a rapid pace, with digital solutions becoming the norm for solving real-world problems. In the UK, the public sector is also embracing this digital transformation to enhance efficiency and effectiveness in serving the community. Public Sector Executive recently hosted the 2024 Public Sector Digital Transformation Online Conference, bringing together experts from various organisations to share valuable insights and discuss key challenges.
Digital Skills
One of the crucial aspects of digital transformation is the development of digital skills within the public sector workforce. By upskilling employees, organisations can better address critical challenges and attract top talent. The conference’s first panel discussed the impact of a digitally skilled workforce, led by experts from North Yorkshire Council, Greater Manchester Combined Authority, and Birmingham City Council.
Data
The handling and navigation of data took centre stage in the second panel discussion of the day. In today’s digital society, data is at the core of understanding various sectors, from welfare to transportation. Experts from the Cloud Industry Forum, Cheshire West and Chester Council, and the National Audit Office explored the importance of implementing effective data policies to adapt to evolving data-handling methods.
Hyland Strategic Keynote
Hyland, a key partner of the conference, conducted the first strategic keynote session. The Head of ECM Centre of Excellence at the Student Loans Company shared insights on operationalising communication workflows within organisations, using examples from successful projects. Attendees learned how efficient structure and case management can enhance productivity, reduce costs, and improve user experience.
Networking and Infrastructure
Building the right infrastructure is essential for successful digitalisation in the public sector. IoT integration is crucial for enabling modern working practices like remote or hybrid work. Experts from London Borough of Redbridge, UK Export Finance, and Great Yarmouth Borough Council discussed the modernisation of IT infrastructure and the importance of networking and integration to enhance collaboration and efficiency.
Scriberia Strategic Keynote
Scriberia Co-Founder Dan Porter shared insights on using visuals and graphics to improve understanding and messaging within organisations. Visual aids can help clarify complex concepts, reduce misunderstandings, and align organisations towards their core values. Attendees gained valuable tips on leveraging visuals to enhance communication and decision-making processes.
Cloud
Organisations are increasingly migrating to the cloud for its benefits, such as reduced maintenance costs and scalability. However, challenges like resourcing, digital skills gap, and concerns around privacy and security hinder adoption. Experts discussed how organisations can choose the right cloud solution while balancing security, cost, and skills effectively.
Fiona James Keynote
Fiona James from the Office for National Statistics shed light on the Integrated Data Service aiming to improve decision-making and societal outcomes. The service combines data from health, business, and people onto a scalable platform, fostering collaboration. This initiative by ONS on behalf of the government demonstrates the power of integrated data in driving positive change.
Digital Citizen Engagement
Engagement with digital citizenship is crucial for the success of digitalisation in the public sector. Ensuring equal access to digital resources is essential to prevent widening divides in underserved communities. Experts highlighted the importance of empowering communities to leverage technology and participate in the digital world effectively.
Whether you attended the conference or missed it, you can watch the 2024 Public Sector Digital Transformation Online Conference on demand to gain valuable insights and stay informed about the latest trends in digital transformation.
