Scotland’s countryside hit hardest by energy crisis.

Scotland’s rural consumers are facing the brunt of the energy crisis, according to new data published by Citizens Advice Scotland. The figures reveal that in 2023/24, the average energy-related debt brought to Scotland’s CAB network was approximately £2300. However, in remote and rural areas, this average spikes to £3047.

Shockingly, over a third of all Scottish CAB clients struggling with multiple debts and insufficient incomes to cover essential living costs also have some level of fuel debt. Across the overall energy market, consumers without a repayment plan in place carry an average energy debt of £1761.

These concerning statistics were presented to the energy regulator Ofgem by CAS this week. CAS social justice spokesperson, Matthew Lee, commented on the data, stating: “This data highlights the alarming extent of the energy crisis in Scotland. Behind these numbers are real people who are facing difficulties putting food on the table and keeping a roof over their heads, as their incomes simply cannot cover their bills, leading to accumulated debts.”

Lee further added, “The average debt figure is concerning, but the levels in remote and rural communities are staggering. Northern regions typically require more energy due to colder climates, while older building stock in rural areas is less energy-efficient. Unpaid debts like these are devastating, especially when they escalate uncontrollably.”

CAS has put forth several recommendations to Ofgem to address this issue. While acknowledging the high cost of wholesale energy and efforts by energy companies to assist customers with bill payments, CAS emphasises the need for consistent and industry-wide practices. They suggest Ofgem should adopt guidelines similar to those of the Financial Conduct Authority for dealing with individuals in arrears.

However, CAS believes that the introduction of a social tariff, applicable to all consumers on low incomes, could make a significant and long-term impact. They urge the industry to implement such a measure promptly to address the pressing issue at hand.

In the interim, CAS assures individuals struggling with energy bills or other financial matters that they can receive free, confidential, and impartial support from the CAB network. Lee emphasises, “We do not judge; we simply aim to assist. We are committed to helping individuals reduce or manage their debts, regardless of their size.”