Grampian neighbourhood officer wins Rising Star award.
Nicole Thompson, a dedicated neighbourhood officer at Grampian Housing Association (GHA), has shone brightly at the Northern Star Business Awards 2024, where she was honoured as a Rising Star with a promising future ahead.
The prestigious awards, organised by Aberdeen & Grampian Chamber of Commerce in partnership with Brodies LLP, aim to celebrate outstanding achievements of individuals and organisations in the North East of Scotland throughout the year. Nicole’s exceptional work and impact within her organisation led her to be nominated in the Rising Star category.
Carol Reid, the director of customer services at Grampian Housing Association, praised Nicole for her commitment to going above and beyond in her role as a neighbourhood officer. Carol described Nicole as the epitome of an effective neighbourhood officer, emphasising her proactive approach in building strong relationships with tenants and creatively solving any challenges that arise.
One of Nicole’s tenants expressed their heartfelt gratitude, acknowledging her as a true lifesaver for providing timely intervention and connecting them with essential support services. The tenant highlighted Nicole’s exceptional dedication within an organisation known for its willingness to assist tenants in need.
This recognition at the Northern Star Business Awards follows Nicole’s previous accolade as Grampian’s Great Colleague of the Year in 2023, showcasing her consistent dedication and outstanding contributions to her workplace.
Nicole’s career journey has predominantly involved working in housing and social work environments, where she finds daily job satisfaction in supporting tenants through various challenges. Her commitment to making a positive impact on people’s lives aligns perfectly with the values she upholds in her professional endeavours.
Having responsibility for approximately 485 properties in Aberdeen and Aberdeenshire, Nicole prioritises tenants’ needs by actively engaging with them, ensuring their well-being is safeguarded. She frequently conducts visits to check in on tenants, particularly those who may require additional support or assistance.
One notable success story from Nicole’s tenure involves her assistance to a single parent facing significant hardships, including financial difficulties and lack of basic amenities. Through her intervention, Nicole facilitated access to crucial benefits, managed debts, secured essential supplies, and even coordinated support from the National Lottery Community Fund for the family’s heating and food needs.
Nicole’s unwavering dedication to improving the lives of others and her passion for advocating for vulnerable individuals have solidified her as a beacon of hope within her community. Her ability to make a meaningful difference through compassionate support and resourceful solutions exemplifies the essence of a true Rising Star.